Quick Answer: How Do I Contact Vodacom Customer Care?

Can you cancel a Vodafone contract within 14 days?

Our 14-day returns policy Our returns policy gives you 14 days to change your mind, whatever the reason and you can cancel or return your order within 14 days from when you receive the order.

Other charges may apply to use the Services until you cancel your order..

What happens when you cancel a phone contract?

Unfortunately, if you decide to cancel your contract, you’ll probably end up having to pay an early termination fee. Typically, this early exit fee will mean having to pay off the remainder of your contract in one lump sum, which is a lot to find in one go, particularly if you then want to splurge on a newer handset.

How do I check my Vodacom contract?

On your Vodacom cellphone: Dial *135# and choose ‘Services’ then ‘Arrears Self Help’ OR SMS the code ‘ARR’ to 31050.

How do I contact Vodacom customer care from landline?

Monday – Friday 8am – 5pmFrom abroad:+27 82 135.Insurance:082 1952.Cancellations:082 1958.Repairs Call Centre:082 1944.Call Centre (local and abroad):082 135.Online Sales:082 17844.Fibre:082 1904.Vodacom Business Sales:082 1960.More items…

Where can I complain about Vodacom?

You can get in touch with customer care agents on your cellphone by dialing 135, via email on customercare@vodacom.co.za, via live chat at www.vodacom.co.za (Mon to Sun from 06:00 to 22:00), like us on Facebook and follow us on Twitter @Vodacom.

How do I end my contract with Vodafone?

You can request a standard cancellation by calling Vodafone customer services on 191. This is available from Monday-Friday 8am-9pm, Saturday 8am-9pm, Sunday 8am-9pm. If you’re cancelling your contract within the first 14 days, you may still be within Vodafone’s cooling off period.

Can I change my mind on a phone contract?

You have the right to cancel a service contract whenever you like. However, you will pay a penalty for contract cancellation. This penalty varies by the operator but is usually a percentage of the monthly bill multiplied by the number of months left in the contract.

How do I check my Vodacom number?

Simply dial *135*501# on your phone and your number will be displayed on screen.

Does requesting a PAC code cancel contract?

If you want to end your contract but keep your number, we’ll give you a PAC code to give to your new network. … If you use it to switch to a new network, your contract with us will be cancelled once the switching process has completed.

How do I cancel my Vodacom contract after 24 months?

If you want to make Vodacom cancellations, or you are having second thoughts the Vodacom phone contracts, you can reach the Vodacom call centre at 082 111. To get to cancelling Vodacom cellphone contracts, you first go to Vodacom account queries and then under that go to cancellations.

What happens if I cancel my Vodacom contract?

If you do choose to terminate this Agreement during the Initial Period or a Renewal Period, you will be subject to payment of a reasonable premature cancellation charge, determined by Vodacom, and you will have to pay all outstanding amounts in respect of the Services and/or Apparatus related to the Services.

How long do you have to cancel a contract with Vodafone?

within 14 daysYou have the right to cancel your contract within 14 days without giving any reason. The cancellation period will expire after 14 days from you receiving your Products.

How do you cancel a phone contract?

Key highlightsYou can cancel your contract early, free of charge if you’re within the cooling-off period or if your network provider raised their price.Cancelling your contract at any other time can be expensive. … If you decide to switch network provider after you cancel, make sure your phone is unlocked.More items…•

Can you cancel a cellphone contract?

In most cases, you must cancel in writing a month before the contract expires. You may cancel any time before the end of your contract, but cancellation penalties are payable, and especially in the case of cellphone contracts, they are massive.

Is 0860 a free number?

“With reference to ShareCall (0860) and MaxiCall (0861) numbers, these are not toll-free services. … The ShareCall numbers, those beginning with 0860, mean you pay only the cost of a local call.

What is the Vodacom Customer Care number?

082 1960Please call Customer Care on 082 1960, FREE from a Vodacom cellphone.

What number do I call to cancel my Vodacom contract?

082 111Vodacom – Dial 082 111 and follow the prompts for Contract Queries then Cancellations.

How much does it cost to cancel a Vodacom contract?

Cancelling your contract with Vodacom Vodacom says it charges a maximum cancellation fee of 75% which is determined by where a customer is in their contract.